Working the Phones

*Shortlisted for the BBC Radio 4 Thinking Allowed Award for Ethnography 2017*

*Winner of the 2016 Labor History Best Book prize*

Over a million people in the UK work in call centres, and the phrase has become synonymous with low-paid and high stress work, dictatorial supervisors and an enforced dearth of union organisation. However, rarely does the public have access to the tr...